Frequently Asked Questions

We accept payments through PayPal, which supports all major credit cards including Visa, MasterCard, American Express, and Discover. You do not need a PayPal account to pay with a credit card. All transactions are secure and encrypted.

Absolutely. Our website uses SSL encryption to protect your personal information. Payment processing is handled entirely by PayPal, so we never see or store your credit card details. Your data privacy and security are our top priorities.

We process orders quickly, but if you need to make changes, contact us immediately at 75576061@qq.com. We can modify or cancel orders that haven't entered production yet. Custom orders cannot be modified once work has begun.

Yes! You will receive an order confirmation email immediately after placing your order. You'll also receive a shipping notification with tracking information once your order ships. If you don't see these emails, please check your spam folder.

Yes! We offer free standard shipping worldwide on all orders. Express shipping is also available at checkout for faster delivery. Please see our Shipping Policy for detailed delivery times by region.

Processing times vary by product:

• Standard Collection: 1-3 business days processing + shipping time
• Custom Design: 5-7 business days processing + shipping time
• Destiny Bespoke: 7-10 business days processing + shipping time

Shipping times range from 7-25 business days depending on your location and chosen shipping method.

Once your order ships, you'll receive an email with your tracking number. You can also track your order anytime on our Order Tracking page using your order number. Please allow 24-48 hours for tracking information to update after receiving your tracking number.

International orders may be subject to customs inspections and import duties depending on your country's regulations. These charges are determined by your local customs office and are the responsibility of the recipient. We declare all items accurately as "Costume Jewelry" with their actual value.

Yes! We use only genuine natural gemstones. Each stone is ethically sourced and hand-selected for quality. We never use synthetic or imitation stones unless explicitly stated. Natural gemstones vary in color and pattern, making each bracelet truly unique.

Our premium Destiny Bespoke service creates a bracelet perfectly aligned with your BaZi (Eight Characters) birth chart. You provide your birth date, time, and location, and our master craftsman analyzes your Five Elements balance to select the optimal gemstones and design. Each bespoke bracelet includes a personalized consultation and blessing ceremony.

You can choose based on:

• Intention: Wealth (Pixiu), Love (Rose Quartz), Health (Jade), Protection (Black Obsidian)
• Five Elements: Use our BaZi calculator to discover your dominant element
• Birthstone: Select based on your birth month or zodiac sign
• Intuition: Choose the stone that resonates with you visually and energetically

To maintain your bracelet's beauty and energy:

• Remove before swimming, bathing, or intense exercise
• Avoid contact with harsh chemicals, perfumes, and lotions
• Clean gently with a soft, dry cloth
• Store in the provided pouch when not wearing
• Recharge under moonlight or with sage smoke periodically

Wrap a measuring tape or string around your wrist just below the wrist bone. Keep it snug but not tight. Add 0.5" (1.3cm) to your measurement for a comfortable fit. See our detailed Size Guide for more information.

We offer free size exchanges within 30 days. Simply contact us at 75576061@qq.com with your order number and desired size, and we'll arrange the exchange at no cost to you.

We offer a 30-day spiritual satisfaction guarantee. If you're not happy with your purchase for any reason, you can return it within 30 days for a full refund or exchange. Items must be in original condition with all packaging. Custom orders are eligible for return only if defective. See our Returns Policy for full details.

Once we receive and inspect your return, we process refunds within 3-5 business days. The time to see the refund in your account depends on your payment method: PayPal refunds are typically immediate, while credit card refunds may take 5-10 business days to appear on your statement.

To activate your bracelet's energy:

• Hold the bracelet in your hands and set your intention
• Leave it in moonlight overnight, especially during a full moon
• Pass it through sage or palo santo smoke
• Place it on a selenite charging plate
• Wear it consistently to attune it to your energy

Absolutely! Many customers enjoy stacking bracelets. When combining stones, consider their energies - for example, Rose Quartz (Love) pairs beautifully with Amethyst (Peace). Avoid mixing strongly contrasting energies like Black Obsidian (Protection) with Citrine (Abundance) unless intentionally balancing. Our Destiny Bespoke service can help you create the perfect combination.

Traditional Chinese practice suggests:

• Left wrist: Receptive energy - wear crystals you want to absorb (love, healing, intuition)
• Right wrist: Projective energy - wear crystals for outward expression (protection, confidence, manifestation)

However, wear your bracelet wherever feels most comfortable and aligned for you.